Privacy Policy - Melbourne Conveyancing



Last Updated: June 2026

1. Introduction

Melbourne Conveyancing PTY LTD (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our professional compliance obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and ARNECC Model Participation Rules.

2. The Information We Collect

In the course of providing conveyancing services, we are legally required to collect highly sensitive personal and financial information. This includes, but is not limited to:

  • Identity Details: Full name, date of birth, gender, marital status, and residential address.
  • Government-Issued Documents: Copies of Passports, Driver’s Licenses, Birth Certificates, and Citizenship Certificates (for Verification of Identity – VOI purposes).
  • Financial & Property Information: Bank account details, source of funds, tax file numbers (TFN), State Revenue Office (SRO) declarations, council and water rate notices, and mortgage details.
  • Contact Information: Email address, phone number, and mailing address.

3. How We Collect Personal Information

We collect information directly from you through our client intake forms, face-to-face meetings, and electronic communications. We may also collect information from third parties, such as real estate agents, financial institutions, mortgage brokers, or government registries (e.g., Land Use Victoria, ASIC).

4. Why We Collect and Use Your Information

We collect and process your personal information strictly for the following purposes:

  • To verify your identity (VOI) as required by ARNECC and Land Use Victoria before executing property transfers.
  • To complete regulatory anti-money laundering (AML) and counter-terrorism financing (CTF) checks.
  • To conduct and finalize your property transaction through electronic lodgement networks (such as PEXA) and state tax platforms (such as SRO Duties Online).
  • To communicate with you and provide ongoing professional conveyancing services.

5. Disclosure of Your Personal Information

We will only disclose your personal information to third parties necessary to complete your property transaction or fulfill legal mandates, including:

  • Government bodies and registries (Land Use Victoria, State Revenue Office, AUSTRAC, Australian Taxation Office).
  • Electronic Lodgement Networks (PEXA).
  • The other party’s legal representatives or conveyancers in the transaction.
  • Financial institutions and mortgage brokers.
  • Authorized third-party verification and compliance service providers (e.g., AML/CTF and VOI electronic verification platforms integrated with our conveyancing software).

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. Data Storage and Security

We take the security of your sensitive data extremely seriously.

  • Your information is securely stored within our professional cloud-based conveyancing management platform (which utilizes enterprise-grade encryption and secure Australian-hosted data servers).
  • Physical documents, if any, are kept in secure, restricted-access storage.
  • We implement strict internal access controls so that only authorized personnel directly handling your matter can access your files.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request amendments if the information is inaccurate, out of date, or incomplete. Please contact our Privacy Officer to make such a request.

8. Complaints and Contact Information

If you have any questions about this Privacy Policy or believe that we have breached your privacy rights, please contact us at your earliest convenience. We will investigate any complaints promptly. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).